Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Currently using SA Pribahan,Sundarban, other konown courier.

Do You Ship Internationally?

Not now. But, we have plan to go inter-nationaly soon!

How Long Will It Take To Get My Package?

Depending on you location and availability, it vary, it will take from 3 to 10 days.

PAYMENT

What Payment Methods Are Accepted?

bKash, uCASH, Debit & Credit Card is accepted.

Is Buying On-Line Safe?

After vendor / seller click on complete order, Ecommerce Mart BD will come to know and contact buyer confirming of receipt before adjusted fund transfer to vendor/seller. Thus, your payment is completely secure.

Order & Retunrs

How do I place an Order?

Follow the steps below to place an order. If placing an International order, please follow the International Order Process.

1. Add to Cart. To add an item to your cart, select on the product page.

2. Review Shopping Cart After you finish shopping, review all items in your shopping cart to verify the correct size, color, and quantity by selecting at the top of any page on emart-bd.com

3. Proceed to Checkout When you are ready to order, select the green button located in your shopping cart.

4. Account Login Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account. New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

5. Enter a Billing Address Your billing address must match the address listed with your financial institution.

6. Enter a Shipping Address:
If your shipping address is the same as the billing address, check the "My shipping address is the same as my billing address" box.

7. Payment Information:
Select your method of payment. View acceptable payment methods here. If you have a Promotion Code or Gift card number, make sure to check the appropriate box and enter the Promotion code or Gift card number. If your gift card or promotional code does not calculate, view our Coupon and Promotional Code Help page.

8. Select Delivery & Gift Options:
Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.

9. Submit Order:
Review all the information you have entered. If everything is correct, select “Submit Order Now” to complete the order.
Do not click "Submit Order Now" more than once, or the system will duplicate your order.
An order confirmation will appear on your screen with your invoice number.
We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.

Note: For Payment Information including accepted methods of payment and details on when you will be charged for your order, click here.

10. Check Your Order Status:
If, at any time, you would like to review your order, click the Sign In link in the top right corner of most pages to login to your My Account.

How Can I Cancel Or Change My Order?

You may change or cancel delayed items from your order. To change or cancel your delayed items please contact our Customer Service team on support@emart-bd.com, 24 hours, 7 days a week. All available items will be sent out immediately. If items have been delivered then you will need to follow our returns procedure.

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

How Do I Track My Order?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How Can I Return a Product?

Return an item purchased in-store directly to the store in which it was purchased. Choose to return an item purchased online to the store or through the online shipping method. Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging.
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